Get in Touch With Us

This page tells you how to reach the editorial team at Best Offshore Casinos, what kinds of questions we can actually answer, and what falls outside what an independent comparison site can do. If your message is about a casino account, a stuck withdrawal or a bonus that did not credit, read the sections below first — the fastest route to a resolution is usually not through us.

Email the editorial team

Write to [email protected]. A person reads every message. We aim to reply within two business days, and longer when a correction needs checking against an operator's published terms.

To get a useful answer first time, include:

• The page on logopearl.com you are writing about, and the operator name if there is one.
• The date you read it — our offshore casino listings change as terms change.
• For a correction, a link or screenshot of the source that contradicts us.
• Your state, where it matters — availability and payment options differ across the US.

Please do not send passwords, full card numbers, crypto seed phrases or copies of ID. We never need them, and no legitimate support channel will ask you for a seed phrase.

What we can help with — and what we can't

We are a publisher, not an operator, a regulator or an ombudsman. That distinction matters most when money is involved.

We can help with	We can't help with
Corrections to bonus terms, rollover figures, banking details or payout information on our pages	Releasing a withheld or delayed withdrawal at any casino
Explaining how a wagering requirement, minimum qualifying odds or a payout limit works in general	Reopening, unlocking or closing your casino account
Questions about how our rankings and review methodology work	Overturning a KYC decision or a confiscated balance
Suggestions for operators or topics to research	Legal advice on your state's gambling laws, or tax advice on winnings
Commercial and partnership enquiries	Recovering funds lost to a site that stopped paying

On legal and tax points we can only give general information. Whether you may lawfully play at an offshore online casino, and how any winnings should be reported, depends on your state and your circumstances — consult a qualified attorney or tax professional rather than relying on a comparison site.

Account and payment problems: who to contact first

Offshore casinos are licensed outside the United States and are not regulated by any US state gaming commission or board. There is no US state complaints process behind them, no segregated-funds guarantee and no state-backed dispute resolution. That shapes the order in which you should escalate:

1. The casino's own support. Live chat and email are the standard channels at the sites we cover. Ask for a ticket or reference number and keep it.
2. The cashier terms. Check the stated minimum and maximum withdrawal, any weekly or monthly payout cap, pending periods and fees before assuming something has gone wrong. A wire that has not arrived in three days is usually within the published window; a crypto payout that has not left after several days usually is not.
3. Verification status. Most delays we see reported come down to incomplete KYC. Some offshore sites advertise lighter verification at signup but still require ID, proof of address and payment ownership before a first cashout.
4. The licensing authority named in the site's footer — commonly Curaçao, Anjouan or Costa Rica. Complaint handling varies by regime and, in some cases, is limited in practice. Treat it as a step worth taking, not as a guaranteed remedy.
5. Tell us. We cannot compel payment, but patterns of non-payment change how an operator is treated on our pages, and that is information other readers need.

Be straightforward that money can be lost here — both through normal play and through the specific risk that an offshore operator delays or refuses a payout. Nothing we publish removes that risk.

Reporting a problem with an operator we list

These reports carry weight with us. The more concrete the account, the more we can do with it. Useful detail includes deposit and withdrawal dates and amounts, the method used, the exact wording of any bonus term the operator cited, and what support told you.

Three worked examples of how this plays out with sites in our top list:

• Raging Bull (editorial rating 10.0) heads our list largely on breadth — a deep real-money slots library with progressive jackpots alongside blackjack, roulette and video poker — and on a welcome offer that is unusually large on its face: 410% up to $10,000 plus 50 free spins. That figure is meaningless without its conditions, and those are the conditions people email us about: new accounts only, 21+, a qualifying deposit required, playthrough (rollover) on bonus and often deposit before any cashout, a maximum cashout cap on bonus winnings, game weighting that excludes or discounts table games, an expiry window, and free spins tied to named slots. The limitation: high-percentage match bonuses of this size almost always come with the heaviest rollover and the tightest cashout caps, so the headline number is the worst guide to real value on the page. Confirm the current terms in the cashier before depositing — they change.
• Magician Bet (9.8) is on our list for the opposite reason: a 101% no-wagering welcome offer, meaning the bonus is not buried under playthrough. That structure suits players who would rather keep what they win than grind a multiple. Material terms still apply — new players only, 21+, minimum qualifying deposit, a time limit on use, excluded games and, in most no-wagering structures, a cap on the bonus amount itself. The limitation: a no-wagering bonus is smaller in nominal terms than a 400%-plus match, so it does not suit anyone optimizing for maximum bonus funds on a large deposit.
• Slots of Vegas (9.7) is slot-led, with the welcome offer — 375% plus 50 free spins on Cash Chaser — pointing free spins at a specific title rather than leaving them open. That is worth knowing before you claim: the spins carry that slot's RTP and volatility, not your preferred game's, and any winnings from them typically carry their own wagering and a separate cashout limit. New players only, 21+, qualifying deposit required, time-limited. The limitation: the emphasis is on RNG slots, so live-dealer and table-game players will find the room thinner than the slots catalog.

Uptown Aces (600% for new players), BetUS (200% up to $4,000), Slots and Casino (500% up to $2,500 across three deposits), Bets.FM (225% up to 1 BTC plus 225 free spins), Card Crush, Zumba Cards and Amazon Jackpots also appear in our rankings, and reports about any of them are welcome. Every one of those offers is restricted to new, eligible players aged 21 or over, requires a qualifying deposit, and carries wagering (or, where stated, no wagering), time limits, game exclusions and cashout caps set by the operator.

Some of these listings are commercial. Best Offshore Casinos may earn a commission when a reader signs up through a link on this site. Commission does not buy a position, a rating or a favorable write-up, and it does not change what we publish about a delayed payout.

Questions about banking, and what we can realistically tell you

Payment questions are the second-biggest category in our inbox. What we can do is explain how each route generally behaves at offshore sites and what to verify; what we cannot do is promise a method will work for your bank or your state.

• Crypto (Bitcoin, Ethereum, Litecoin) — usually the fastest withdrawal route offshore, and often the one with the highest limits. Network fees apply and confirmation times vary with congestion. The real exposure is price volatility: a payout can be worth materially less in dollars by the time it lands.
• Stablecoins (USDT, USDC) — same speed profile with far less price movement, which is why many readers prefer them. Check which chain the casino supports before sending; sending on the wrong network loses the funds.
• Bank cards — commonly accepted for deposits at offshore casinos, but US card issuers decline these transactions unpredictably. Cards are rarely a withdrawal route.
• Bank wire and money transfer — slower, often with a fee at both ends and a higher minimum. Usually the fallback when crypto is not an option.

Before your first deposit, read the cashier page for minimum and maximum withdrawal amounts, weekly or monthly payout limits, withdrawal fees, pending periods and whether the site holds USD balances or converts. If you email us and the operator's published terms are ambiguous, say so — we would rather flag an unresolved question on our pages than state something we cannot verify. Time-sensitive findings on logopearl.com carry the date they were checked; ours currently read Sep 25, 2026.

How we assess the casinos we list

Our ratings are editorial judgments made from published sources — operator terms and cashier pages, licensing details as stated by the site, game provider lineups, and documented reader reports. They are not customer-review scores and they are not the product of us depositing or playing. We have not tested payouts, and where an operator advertises a withdrawal speed we describe it as advertised, not verified.

The factors that move a rating: game range across slots, progressive jackpots, table games such as blackjack, roulette and baccarat, video poker and live-dealer rooms; the studios behind those games and whether RNG certification or provably fair mechanics are documented; bonus structure judged on rollover, caps, weighting and expiry rather than headline percentage; banking breadth and stated payout speed and limits; site security and support responsiveness; the licensing regime claimed; and whether responsible gambling tools exist at all. If you think we have weighted something wrongly, tell us — methodology challenges get read closely. Readers comparing offshore options with other non-US-regulated markets sometimes also look at our coverage of casinos outside the GamStop scheme, which works on a different regulatory footing again.

Beyond casinos: sportsbook and other product enquiries

Several operators in our rankings run more than a casino. BetUS, for example, is a sportsbook brand with a casino alongside it, and its 200% up to $4,000 new-player offer sits in an environment where sports betting terms apply to sports play — minimum qualifying odds, void-bet rules and settlement disputes work nothing like casino rollover. Others in the list lean toward sweepstakes-style or coin-based play, where the reward is denominated in coins rather than dollars and the redemption rules, not a wagering multiple, decide what you can take out. Poker rooms, racebooks and VIP or loyalty programs also sit beside the casino at some brands.

We are happy to take questions on any of those, but tell us which product you mean. "The bonus didn't credit" needs a different answer depending on whether it was a sportsbook free bet, a casino deposit match or a coin package.

Who may use these sites

You must be at least 21 to use this site or to play at the casinos we list. Offshore casinos accept players from US states that have no legal, regulated online casino, but accepting US customers is not the same as being licensed to serve them. These operators hold licenses issued in jurisdictions such as Curaçao, Anjouan or Costa Rica — not by any US state gaming commission or board. For US players this is a legal grey area, and the position varies by state: a handful regulate online casino gambling, more regulate online sports betting only, and others restrict or prohibit both. Check your own state's law before you play, and bear in mind that operators also apply their own country and state restrictions at signup.

No US state player protections apply offshore. That means no state-supervised dispute resolution, no segregated player funds requirement, no state-audited return to player figures and no state-run self-exclusion register standing behind your account.

If gambling has stopped being fun

Gambling is entertainment, not a way to make money or fix a financial problem. Losses are the normal outcome, and offshore casinos frequently lack the deposit limits, cool-off periods and self-exclusion tools that regulated US operators must provide.

If you or someone close to you is struggling, free confidential help is available 24/7 from the National Problem Gambling Helpline at 1-800-GAMBLER. You do not need to contact us first, and you do not need to have a dispute with an operator to call. If you mention this in an email to us, we will point you to support resources and will not push you toward any casino.

Commercial and partnership enquiries

Operators, affiliate managers and media partners can reach the same address: [email protected]. Introduce the brand, the license it holds and the US states it accepts. We will say plainly what a commercial relationship does and does not change — it never buys a rating, a rank or the removal of a documented payment complaint. Requests to have a negative but accurate finding taken down are declined; requests to correct something we have genuinely got wrong are actioned quickly and the page is dated accordingly.

Whatever you are writing about, a short message with the specifics beats a long one without them. We will get back to you.